Welcome to the Frequently Asked Questions page for PRHcomics.com!
If you cannot find an answer to your questions on this page, please email us at:
Penguin Random House is the global home to adult and children’s publishing across more than 300 core publishing imprints and more than 50 distributed clients. Headquartered in New York City with operations in 20 countries across six continents, Penguin Random House has distribution centers in Indiana, Maryland, and Nevada.
Penguin Random House Self-Service is an online self-service ordering website. Once you have set up an account you will have full access to place and track orders through the site. More info on PRH Self-Service can be found here.
The self-service site is available to customers in the US, Canada, and internationally. International and US customers will see prices in US $, and Canadian customers will see prices in Canadian $.
Penguin Random House currently provides sales and distribution services to 50+ independent publishers including Marvel, IDW, Dark Horse, DC Comics, Disney Publishing, Kodansha, and Seven Seas. See a full list of our clients here: https://prhpublisherservices.com/our-clients/
If you’re a fan and would like to order any of our titles please contact your local comic shop for information.
If you are a comic book retailer and would like information on how to setup an account- please contact newaccount@penguinrandomhouse.com.
If you’re a comic book retailer with an established PRH account you’re welcome to reach out to your sales rep or utilize the following contacts:
Penguin Random House hours of operation are Monday-Friday, 9am-5pm EST.
If you’re a comic book retailer, and would like to setup an account, please refer to this post here for detailed instructions on how to set up an account.
Comic book retailers can sign in using their PRH Self-Service login and password. To log into your Self-Service account, select “Retailer Sign In” from the “Retailer Resources” dropdown menu in the website navigation.
Comic book retailers with accounts on PRH Self-Service can now transfer their Pull List to the self-service site. To facilitate this, sign into your Self-Service account via the PRH Comics website and compile a Pull List. When you’re prepared to complete your order, specify quantities for the items you want and proceed to add them to your cart.
Please note that for incentive variants, it’s important to ensure that order prerequisites are satisfied before submission, as the PRH Comics site isn’t equipped to combine qualifying purchases from multiple outlets.
After adding items to your cart, the PRH Self-Service site will launch in a new window for you to review and check out. You can find additional details on the ordering process here.
Alternatively, your Pull List can be downloaded as an Excel file and then uploaded straight into the PRH Self-Service system. For guidance on this process, please consult the instructions in the blog post found here.
For comic book fans, if you are interested in ordering product from this site, please consult this post here.
All titles from PRH Comics are available for purchase. The Collections page can help you find the best graphic novels, books, gifts, and merchandise.
Comic book retailers can sign-in to their PRH Self-Service account to place their order.
Comic book fans can purchase titles by contacting or visiting their local comic shop.
Comic book retailers with multiple locations can place their orders using the Self-Service site. You will need to indicate the proper location for each order after you submit to PRH Self-Service.
Please note that at this time we cannot calculate qualifying orders across multiple locations on the PRH Comics site. For incentive variants, be sure the order requirements are met prior to submitting your order.
To inquire about the status of orders already placed, accounts can log into their PRH Self-Service account to track their orders online.
Additional information on managing and tracking your orders can be found here.
Customer service can also be contacted at at (877)-888-2918 or email cscomicmarket@penguinrandomhouse.com
An affidavit request can be submitted for direct market products identified with the “Eligible for returns” indicator. More information on how to request a return can be found here.
The first step in the ordering process is to create a a Pull List of titles you’re interested in purchasing on PRH Comics.
Comic book retailers that have a PRH Self-Service account can send their Pull List directly to the site to place an order. More information on how to set up a business account with PRH can be found here.
Fans can download their list and share it with their local comic shop to order – for more details click here.
Pull List is a tool on PRH Comics that allows you to browse and save all the titles you want to purchase.
Comic book retailers can log into to their PRH Self-Service account to create a Pull List that can be sent to their PRH Self-Service cart.
Comic book fans can add titles to a Pull List, download it, and share it with their local comic shop to place an order.
It’s easy to build a Pull List on our site!
You can add individual titles to the Pull List by clicking on the heart icon next to any title. When adding titles, be sure to check all order requirements for incentive variant titles.
You can also paste a list of ISBNs/UPCs directly from a spreadsheet, email, PDF, or other source. Hover over the Pull List icon, click “Add ISBNs/UPCs”, paste the ISBNs & UPCs, review the selected titles and click “Add items to Pull List”
Once titles have been added to your Pull List, you can view them by hovering over or clicking the Pull List icon on the top-right corner of the page.
Please refer to your invoice and/or statement for the remittance address to use for submitting payments. For additional assistance with your account, please contact your Credit Representative by calling 1-800-726-0600.
Catalogs can be found here. You can also explore our site to find titles by favorite publishers like Marvel, IDW, Del Rey, Kodansha, Seven Seas, DC, and more. The site also has functionality for you to discover by key categories like graphic novels, children’s books, games, comics, and much, much more!
The PRH Panels catalog is currently digital only. If you’re a fan and would like to get a physical copy of the Marvel Previews catalog please contact your local comic shop.
Comic book retailers can order their quantity of Marvel Previews bundles on the Self-Service site.
The Collections page on PRH Comics can help you find the best graphic novels, books, gifts, and merchandise. These Title Collections are curated by your Sales Reps and include recommendations for new series, authors, publishers, themes, formats, and product lines. You can use these collections to help build your Pull Lists.
The FOC carousel can be found on the PRH Comics homepage. It displays all comic titles for the upcoming FOC date (FOC collections auto-refresh every Monday at midnight EST for the next subsequent FOC date). Bookmark this page so you can always access the most up-to-date list of FOC titles.
FOC title lists can also be found on select Publishers pages and on the Category page by selecting Comics. A link to a full archive of all Title Collections can be found at the bottom of the Collections page.
Featuring titles from a wide array of publishers, this site was designed to help you learn about the newest releases, explore backlist titles, and discover comics, graphic novels, and manga based on a variety of categories.
To find your preferred publisher, click the Publisher tab (1st tab in the navigation bar) and select from the drop-down menu, or click “Browse All Publishers” to see a full list.
To explore by category, click on the categories tab (2nd tab from the left on the navigation bar) and select ‘Explore All Categories in the drop-down menu to find the complete index of categories and sub-categories. There are more than 100 categories and sub-categories and we’ll be adding more as we get your feedback!
Once in a top category or publisher, filter down to the sub-category that best matches what you’re looking for. You can filter your search by publisher, genre, format, age, grade, on-sale date, and more! In all filters, you do need to click the Apply box at the bottom of the filter box to activate your choice. And you may have to scroll down the page to find and click on the Apply button if the filter has a lot of choices.
General note: The entire PRH catalog is discoverable on this site. However, we’ve tailored the titles and product to reflect what will be most relevant for comic shop retailers and fans. If you search for any title from the PRH catalog in the search bar, you will be able to find information on that title.
Please do email us if you have any questions or feedback about publishers, categories or filters.
Imagery used on the prhcomics.com pages were sourced from the followings works:
Kodansha banner: Vinland Saga © Makoto Yukimura/Kodansha, Ltd.
Manga landing page banner: Blue Period © Tsubasa Yamaguchi/Kodansha, Ltd.
Imagery used on the prhcomics.com pages were sourced from the followings works:
Seven Seas banner: The Ancient Magus’ Bride ©Kore Yamazaki/MAG Garden
Manga landing page banner: Captive Hearts of Oz ©Ryo Maruya/Mamenosuke Fujimaru
